Terms & Conditions

1. General

These Terms & Conditions apply to purchases made from PŌRTAL. By confirming an order, the customer accepts the final offer, these Terms & Conditions and the applicable product, delivery and care documentation.

2. Seller

PŌRTAL products are sold by: PŌRTAL ApS CVR: 45136205 Amaliegade 45, 1 1256 Copenhagen hello@casa-portal.com +45 2020 0807

3. Quotations

Quotations are based on the product configuration, site information and requirements known at the time. A final offer confirms the agreed specification, price, payment schedule and expected delivery terms. Final offers remain valid for the specified time on the individual quote. Changes to specifications or site conditions may result in changes to price or delivery time.

4. Prices

All prices are stated in EUR and are inclusive of VAT unless otherwise stated. Only products and services specifically included in the final offer are included in the agreed price. Foundation work, lifting, electrical work and installation are charged separately unless expressly included.

5. Order confirmation

An order becomes binding when the first agreed payment has been received. Payment constitutes acceptance of the final offer and these Terms & Conditions. Production is scheduled following order confirmation.

6. Payment

Payment follows the schedule stated in the final offer. 50% on order. 50% before dispatch. Production begins after receipt of the first payment. PŌRTAL retains ownership of the product until payment has been received in full.

7. Made to order

PŌRTAL products are produced according to the specification confirmed with each order. Materials, dimensions, finishes, heating equipment and additions are confirmed before production. Natural variation in timber, stone and other natural materials is expected and cannot be matched exactly to samples, photographs or rendered images.

8. Changes

Changes requested after order confirmation will be accommodated where production allows. Changes may result in additional costs and revised delivery dates. Once materials have been ordered or production has begun, certain changes may no longer be possible.

9. Production & lead time

Expected production time is stated in the final offer. Lead times are estimates and may change due to material availability, production conditions, transport or circumstances outside PŌRTAL's reasonable control. Any material change to the expected delivery date will be communicated as soon as reasonably possible.

10. Delivery

Delivery is carried out according to the agreed delivery terms and the current Delivery & Installation requirements. Unless installation has been purchased from PŌRTAL, the customer is responsible for ensuring that the site, access, foundation and lifting arrangements are ready for delivery. Additional costs caused by unsuitable access, missing lifting equipment, an unfinished foundation or other unmet site requirements are charged separately. If delivery cannot be completed as agreed because the site is not ready, storage, additional transport and re-delivery may be charged.

11. Installation

Where PŌRTAL provides installation, the agreed scope is stated in the final offer. Work outside that scope is charged separately. Where installation is arranged independently, responsibility for foundation, lifting, electrical work and final placement remains with the customer and appointed contractors.

12. Inspection on delivery

The product should be inspected upon delivery. Visible transport damage or missing items should be documented and reported to PŌRTAL as soon as reasonably possible. Any claim should include photographs and the relevant order information.

13. Care & Maintenance

Products must be installed, used and maintained according to the instructions supplied by PŌRTAL. The current Care & Maintenance guide forms part of the product documentation. Natural weathering and material characteristics described in the Service & Warranty and Care & Maintenance guides are not in themselves considered defects.

14. Warranty & complaints

PŌRTAL provides a 24-month warranty against manufacturing defects in materials and workmanship as described in the Service & Warranty guide. The warranty does not limit statutory consumer rights. Warranty enquiries should be sent to hello@casa-portal.com with the order number, description of the issue and supporting photographs where relevant.

15. Third-party work

PŌRTAL is not responsible for damage caused by work carried out by third parties, including foundation work, lifting, electrical installation, plumbing, modifications or repairs, except where liability follows from applicable law.

16. Cancellation & right of withdrawal

PŌRTAL products are generally made to order and produced according to the customer's confirmed specifications. Where a product is made to the customer's specifications or otherwise clearly personalised, the statutory right of withdrawal does not apply. For standard products not made to individual specifications, consumers retain any statutory right of withdrawal applicable under Danish law. An order may only be cancelled before production has commenced with PŌRTAL's written approval. Any costs already incurred in connection with design, materials, production or other work relating to the order may be deducted from any amount refunded, to the extent permitted by applicable law. Nothing in these Terms & Conditions limits mandatory consumer rights.

17. Liability

PŌRTAL is responsible for its obligations under the agreement and applicable law. To the extent permitted by law, PŌRTAL is not responsible for loss or damage resulting from incorrect installation, inadequate maintenance, misuse, unauthorised modification or work carried out by third parties.

18. Force majeure

PŌRTAL is not responsible for delay or failure caused by circumstances outside its reasonable control, including transport disruption, material shortages, extreme weather, fire, strikes or acts of public authority.

19. Personal data

Personal data is processed according to the PŌRTAL Privacy Policy.

20. Governing law & disputes

These Terms & Conditions are governed by Danish law.

21. Contact

PŌRTAL ApS CVR: 45136205 Amaliegade 45, 1 hello@casa-portal.com +45 2020 0807